Salesforce CRM

Bring Sales Success to your business with Salesforce CRM solutions. Thousands of companies all over the world are turning to cloud computing to revolutionize how they do business. The Salesforce SFA, our flagship solution, drives more sales success across the board than any other application, particularly in comparison to traditional Customer Relationship Management (CRM) software products

We have completed many of Salesforce implementations covering a vast functional scope in the nonprofit and higher education sectors: fundraising, recruiting and admissions, case management, Lead management, sales and marketing, portals, call centers, mission management, and more.

We configure Salesforce.com to meet your unique needs, align your systems with your processes, and integrate Salesforce with your other systems as needed. Each implementation is designed with your return on investment in mind, such as increased fundraising or admissions, stronger constituent services, better decision making through data analytics, or enhanced data quality.

Our Salesforce Implementation services include :

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Strategy

We will work with you to evaluate your existing practices and systems, recommend courses of action, develop practices, and create a Salesforce Consulting strategy

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Sales & Service Cloud Setup

We will setup, configure and customize Salesforce to support your business needs. Email templates, workflows and approval processes will be created for business process automation. We will create highly effective custom reports and dashboards to give you better insight into your business.

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Custom Development

Often, custom development is required to realize the full potential of Salesforce. We have many man-years of experience developing custom features for standard Salesforce applications.

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Data Migration

We offer data migration services that include data extraction, cleansing, de-duplication, standardization and validation, and import into Salesforce.

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Integration

We will help you integrate Salesforce with your other business critical systems such ERP applications, financial software, marketing automation software, call center software and more.

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Support

Ongoing maintenance and continued improvements are critical for the success of a Salesforce implementation. We offer affordable, reliable Salesforce support services.

Sales

We have implemented Sales Cloud for many of our client implementations. Through these implementations, we give our clients everything they need to connect with their customers. Starting with complete up-to-date account information to social insights; all in one place and available anytime, anywhere – through all types of devices. With the help of sales cloud, you can sell as a team. All the customer details you need are available through a single click. You can capture the next steps right after the meeting with your customers. We have enabled many companies to be successful by implementing the following capabilities of Sales Cloud:

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Accounts & Contacts

Maximize sales rep productivity by having complete, updated information about customers and prospects all in one place.

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Analytics & Forecasting

Easily view and share business insights in real time to keep your numbers on track and your forecasts accurate

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AppExchange

Connect with thousands of sales apps, social enterprise tools, and expert services in the world’s leading cloud computing application marketplace.

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Approvals & Workflow

Ability to use drag and drop to automate your processes and eliminate redundant tasks.

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Chatter

Connect with people in your company in real time so you can focus on selling.

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Email & Calendaring

Work the way you want – sync with Microsoft Outlook or Gmail seamlessly.

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Files & Libraries

Get access to that killer presentation or product spec quickly and focus on tweaking it, sharing it, and closing the deal fast.

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Marketing & Leads

Align sales and marketing to drive better quality leads, including leads from the social Web.

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Mobile

Close business quickly through the sales app designed for mobile devices.

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Files & Libraries

Get access to that killer presentation or product spec quickly and focus on tweaking it, sharing it, and closing the deal fast.

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Marketing & Leads

Align sales and marketing to drive better quality leads, including leads from the social Web.

Mobile

Close business quickly through the sales app designed for mobile devices.

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Opportunities & Quotes

Easily expand your pipeline and sell as a team to close deals faster.

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Partners

Connect with your direct and indirect sales channels and make them work for you.

SERVICES

Our deep product development expertise enables us to customize Service Cloud to suit our customers’ exact needs. We can add features such as Web to Case, Email to Case, Self Help Portal, and Knowledge and Live Agent. Persistent Systems can also help integrate CTI systems to automate call center operations. We have enabled many companies to be successful by implementing the following capabilities of Service Cloud:

Unified Social Contact Centre

salesforce partners in indiaAll of your cases in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company’s telephony and apps.

Communities

salesforce company in noida indianEmpower customers with collaboration. Break down the silos between traditional self-service and peer-to-peer service.

Social

offshore salesforce development in indiaQuestions and comments from social media become part of your case queue. Route them through a single hub, and monitor and prioritize conversations.

Knowledge

salesforce partners in indiaGet accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries.Get accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries.

Communicate

salesforce company in noida indianLive Agent web chat lets you give customers faster answers. So their cases get quicker resolutions.Live Agent web chat lets you give customers faster answers. So their cases get quicker resolutions.Live Agent web chat lets you give customers faster answers. So their cases get quicker resolutions.

Workflows

companies working on salesforce Manage any support process. From call scripting and returns, to quotes and resolutions. Even automated approvals for critical processes.

Dashboards & Reports

offshore salesforce development in indiaNo complicated setup, just the customer service metrics that are important to you. In real time.No complicated setup, just the customer service metrics that are important to you. In real time.

Email & Collaboration

offshore salesforce development in indiaInstantly create and assign cases from incoming email—whatever the volume. Your agents can collaborate, share insights, or get input from peers instantly.

CUSTOM

We understand that your business is unique. The good news is that you don’t have to change the way you do business to fit Salesforce CRM. You can change the CRM application to fit the way you do business instead. Salesforce CRM is highly customizable by design. Some customizations are such that perhaps you can do. For more, you can rely on us. We are an offshore custom Salesforce development company which providing Salesforce CRM solutions for varying customer needs across many industry domains.

We provides a range of Salesforce services for your evolving business needs. Our team of Salesforce experts will understand and tailor make solutions for your unique business needs, leveraging our strong expertise in customizing and extending Salesforce using Apex and Visualforce.
Customization—If you need to adapt Salesforce functionality to your company’s existing processes and workflows or improve them so as to make them more efficient and effective, we will help you customize your Salesforce experience. We can customize and personalize your existing Salesforce.com CRM solution according to your business needs. Additionally we can also help on Mashup web page development.

Custom Application Development—You can include advanced automation functions or expand on the functionality of your existing Salesforce CRM solution through powerful custom application development. We can create Visualforce pages, Apex classes, S-controls, Triggers, Views, Page Layouts, Workflows and generate different kinds of reports and dashboards according to your needs. We offer a range of custom development solutions to suit your business needs including cloud application solutions development on Force.com development platform. We have developed projects using Salesforce.com Products such as Sales Cloud, Service Cloud, Force.com and Chatter. We have also integrated them with mobile apps to generate productivity and faster business results and adoption. We can develop app following the App- Exchange security guideline. We have good exposure in Email Services, Packaging (Managed & Unmanaged), and Deployment through Force.com IDE or Eclipse Force.com plugin and change set.

SUPPORT

We offers Salesforce support and maintenance services that provide clients with access to Salesforce experts for administrative and development issues with no long term commitments. We guarantee minimal risk and outstanding service to all our clients. Our Salesforce support & management services include:

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Monitoring

We will proactively monitor your Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan.

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Maintenance

Our ongoing administration and maintenance services include user management, security management, standard and custom object maintenance, data management, and package maintenance.

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Help Desk

End-user adoption is perhaps the most critical success factor in a CRM implementation. We offer comprehensive training and help desk support services to ensure high end-user adoption.